Terms of use​

This web​site is owned and operated by Stefan Holmström ("us", "we" or "our") and is made available to you on the following terms and conditions. By using the site and the services on it, you are deemed to accept these terms and conditions and any additional terms and conditions which expressly apply to services and information provided by third parties.

 

Data protection

The use of any personal information supplied by users of this site is governed by the privacy policy. Please view our Privacy and Cookies Policy.

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Use of the website

The information and services available on the site are provided for the sole purpose of individuals looking for information about the services and/or to purchase singing lessons, vocal coaching, workshops, courses or similar. You may use, print and download information from the website for these purposes only and for no other personal or commercial purpose. You may not otherwise copy, display, transmit or distribute any material from the site.

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Service availability

Every attempt is made to ensure continuous availability of the site and all the services on it, but we accept no responsibility for the consequences of interruptions or delays, however caused. We may, additionally, alter the design and specification of the website at any time.

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Limitation of liability

Stefan Holmström's liability, and the liability of his third party suppliers, for any loss or damage suffered by you as the result of your use of this website is limited to your actual direct damages and, except in the case of fraud, excludes any loss of future earnings, profit or prospects or any consequential or speculative loss. As required by law, this exclusion does not extend to death or personal injury caused by negligence.

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Prices and payment

By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, your order will not be accepted and we accept no liability for any delay or non-delivery. We are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

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Payments are made using a secure payment gateway sanctioned by all the main UK banks and provided by your choice of Wix Payments or PayPal. 

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Your right to cancel

You may cancel your order by notifying us in writing using the contact form or emailing Stefan Holmström at holmstromstefan@yahoo.co.uk. 

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Your  bank account or payment card account shall be refunded with any monies debited from it as soon as possible after receiving notice of cancellation from you and in any case within 30 days of receipt of that notice.

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In the event that a participant wishes to cancel their place, they are entitled to the following refund:

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• One-to-one sessions: 

  • 24 hours or more = full refund less £5 administration fee or processing fees​ (whichever is greater)

  • Less than 24 hours = no refund under any circumstances, including illness

• Vocal courses, workshops and practice groups:

  • 4 weeks or more = 90% refund​

  • Between 1 and 4 weeks = 25% refund

  • Less than 1 week = no refund under any circumstances, including illness

• Short and private courses:

  •  No refund under any circumstances once the course of sessions has begun

• Gift cards, off-the-shelf workshops and items purchased from our shop:

  • No refund once purchase has been made

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Your right to reschedule

All requests to reschedule a session must be made more than 24 hours in advance of your scheduled appointment. You may reschedule your order yourself via the subscriber area, by notifying us in writing using the contact form or emailing Stefan Holmström at holmstromstefan@yahoo.co.uk. 

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In the event that a participant wishes to reschedule:

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• One-to-one sessions: 

  • There is a maximum of one rescheduling request per appointment

  • Where a rescheduling request is granted, a further request to cancel the rescheduled session will not be granted and the fee will not be eligible for a refund

• Vocal courses, workshops and practice groups:

  • 4 weeks or more = Rescheduling requests may be considered, but are not guaranteed

  • Less than 4 weeks = No rescheduling requests granted under any circumstances

  • Where a rescheduling request is granted, the fee is not eligible for a refund.

• Short and private courses:

  • 4 weeks or more = Rescheduling requests may be considered, but are not guaranteed

  • Less than 4 weeks = No rescheduling requests granted under any circumstances

  • Where a rescheduling request is granted, the fee is not eligible for a refund.

 

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Refunds

The system will only charge your credit card when the product or service you have requested has been purchased. If you have difficulties with the online ordering system, please email Stefan Holmström at holmstromstefan@yahoo.co.uk. 

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We reserve the right to cancel one-to-one sessions, vocal workshops, practice groups, short courses and private courses. In the event that we cancel, we will offer a full refund. In some cases, we may give the participant the choice between a full refund and rescheduling a one-to-one session or transferring to a suitable alternative workshop, practice group or course.

 

Governing law

These terms and conditions shall be interpreted in accordance with English law and all disputes shall be decided by the Courts of England & Wales.

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